Omantel, Oman Telecommunication Company of Oman, has launch their new packages for Home and Business packages, cheaper price for more services. It is amazing and a big help for people who need the services mentioned in the new packages, this is if those services mentioned in the ads are available.
We had a 2Mb Business plan with 5 mailbox included. Installation went fine and everything was fine. Until the time comes that we need to setup the rest of the 5 mailbox mentioned in the packages. We called 1313 and ask how we can setup the rest of the mailboxes for 1 mailbox was setup by default with the service. Surprised with the response from the customer service they doesn’t know about this feature please go to the nearest Omantel counter. With full disappointment from the customer service desk 1313, we went to Omantel counter and ask for the additional mailbox, from there, we hear another shocking answer, this service is NOT AVAILABLE now but if you want this to be activated please go to the Al Khuwair head office and request it from there. We asked the guy from there why it is advertised, and he replied “I don’t know”. Another great disappointment we try to contact Omantel Head office in Al Khuwair, luckily we was able to talk to the technical guy and got the information “we cannot activated this service as of the moment please try to contact us later on” Unbelievable advertisement from Omantel.
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